Posted on June 17, 2015 by By Carol Hartzog Communications

Editor's note: The following article was published in the May 29 editions of The Oklahoman

By Richard Mize

Copyright (©) 2015, The Oklahoma Publishing Company

Rusty Appleton
Rusty Appleton

The Better Business Bureau of Central Oklahoma has taken over customer dispute resolutions for the Central Oklahoma Home Builders Association.

"The BBB offers a more complete mediation process and possesses unique expertise in communication between a business and a customer," said Rusty Appleton, the group's executive director. "They have the ability to mediate directly between entities and will take it through to arbitration if necessary. In the past we were able to facilitate arbitration, but the organization we partnered with dissolved years ago and we never replaced it."

Contracting with the BBB also "ends the appearance ... Read the article at

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