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At an International Builders’ Show seminar in Orlando earlier this month, Brian Hall, vice president of construction at Charlotte, N.C.-based Classica Homes, outlined four steps his firm has taken to ensure it is the “builder of choice” in its local market.
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Hire the best of the best. Hall says there are only two National Housing Quality (NHQ) certified trade contractors in Charlotte, and his firm does business with each of them.
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Provide an open-door communication policy. Classica Homes holds quarterly and semiannual meetings with its trade suppliers to review its sales, starts and closings; current and upcoming land positions; and model and design studio needs.
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Create a simple system. Classica Homes has established a weekly schedule with its trade partners for each project and instituted a six-week look ahead.
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Develop long-term partners. “We treat our trades with respect and as true partners,” said Hall. “I have never discussed a meeting with a trade partner where an issue was 100% their fault. We try to see things from their perspective.” Classica Homes also works with ... Read the article at the NAHB website
